Repositório RCAAP

ABSTRACT Purpose: The purpose of this paper is to discuss the contributions of the method of empathic understanding to the field of Organizational Studies by highlighting the corporeality and sensitivity of the researcher in the production and interpretation of data. Originality/value: Since empathic understanding can be viewed as a method for analyzing the researcher’s experience during fieldwork, this paper situates the role of the researcher’s body as an instrument for the collection of data during their research. The theory of organizational aesthetics is taken as a basis to discuss the relevance of the sensory dimension during the research process. Without giving priority to any particular sense (such as that of sight, for example), the construction of scientific knowledge is therefore discussed in terms of the human senses that respond to diverse stimuli by highlighting the relevance of the processes involved in the production of embodied and sensible knowledge for Organizational Studies. Design/methodology/approach: A theoretical-empirical study of qualitative nature was carried out in a street market of a Brazilian city. The method of empathic understanding directed the entire process of data collection and analysis, in which the limitations of field observations were discussed by expanding the notion of the researcher’s own experience into that of a sensory experience. Findings: The findings suggest that it is possible for the researcher to engage their mind and body during research by experiencing the field and overcoming dichotomies such as cognition/sensitivity. Such an engagement can be viewed as a major contribution of the method of empathic understanding to Organizational Studies. Thus, the notion of the body as a major vehicle for the construction of knowledge is made evident in this paper through both the discussion of the empathic understanding approach and the research carried out.

ABSTRACT Purpose: The objective of this study is to understand how the learning process of sustainability occurs within the context of the harvesting practices of a forest-based company. Originality/value: The study contributes to understanding the learning process of sustainability under the approach of practice when demonstrating how the knowledge of sustainability is created and reproduced from the practices established by a group. In practical terms, the narrative of the flow of knowing and learning has the potential of assisting managers and educators to structure more integrative corporate education projects, in which the initiatives are integrated into the practices of the occupational communities. Design/methodology/approach: This is a qualitative research of descriptive nature, through a single-case study in a forest harvesting operation in a Brazilian company that has sustainability at the core of its business strategy. It was adopted as collection instruments the in-depth observation, the semi-structured interview, and the documental research, which were analyzed through the thematic analysis of narratives. Findings: The results suggest that, in the given context, the learning process of sustainability happens in a combination of the processes of creation and dissemination of knowledge conducted by the company and the practices developed within the occupational communities. There are indications that, in a social construction process, new working models are learned, based on an entanglement of planning, safety, and discursive practices, activating the knowledge-in-practice of sustainability.

ABSTRACT Purpose: This article aims to propose an alternative methodology of analysis, assessment, and prioritization of urban mobility master projects capable of supporting investment decision-making, considering financial, economic, and space variables. Originality/value: There are no clear criteria on project proposal selection, what corroborates the critics about the selection process and prioritization of urban mobility projects in the Ministry of Cities. Intrinsically economic issues that are leveled in recent methodologies of investment and project analyses are variables considered hard to be converted into financial benefits to make up the financial evaluation. Design/methodology/approach: The methodology proposed will draw on the multidimensional scaling as a multivariate assessment tool in order to evaluate and prioritize the projects using their economic variables, the spatial variables of the urban planning, and the financial models of each project. The economic variables arise from the economic analysis available in the projects, as well as the projects’ financing models. The spatial variables acquired from the social logic of space theory or spatial syntax allow the assessment of cities’ integration capacity before project implementation and after their development, making it possible to identify improvements in urban mobility conditions. Findings: The use of multidimensional scaling by applying economic, financial, and spatial variables has proved to be effective in promoting decision-making, whether by indicating the best project or identifying how close and/or distant they are from the objectives of a given public policy.

ABSTRACT Purpose: Digital transformation and big data (BD) have generated a real revolution in data-driven management. While BD improves corporate performance management (CPM), this also implies increasing exposure to risks at various BD’s life cycle stages. As regulatory requirements and the need for database analysis in various business areas increase, the organization must establish definitions, policies, and processes to ensure data quality in order to protect and leverage its data to obtain a competitive advantage. Therefore, understanding data stewardship (DS) and business analytics (BA) is essential for business management. The purpose of this study is to analyze the role of BD, DS, and BA as enablers of CPM. Originality/value: We contribute to the theory by conceptualizing, validating, and discussing the DS construct and by highlighting its role together with BA in the relationship between BD and CPM. The evidence in this study indicates that, in practice, DS and BA are critical paths for organizations to obtain better control over the effects that BD can have on business performance management. Design/methodology/approach: A survey was conducted with 312 managers who use big data analytics (BDA) in Brazilian organizations. The data were analyzed through structural equation and mediation tests. Findings: The findings suggest that DS and BA, both alone and jointly, can transmit the BD effect to CPM. However, a better level of model adjustment is obtained when there is a serialized multi-mediation in this relationship, being DS an antecedent to BA.

ABSTRACT Purpose: The objective of this research was to identify which dimensions are related to the establishment of higher levels of digital maturity. Originality/value: There is little academic scientific literature on digital maturity in Brazil. This research will offer subsidies to companies regarding the different dimensions that need to be emphasized by managers in order to achieve a full and effective digital transformation. This information will be valuable to support the digital transformation process of these companies. The study fills a gap in the academic context related to the lack of more comprehensive empirical studies based on digital maturity. Design/methodology/approach: This study evaluated the relationship of eight dimensions of capacity (strategy, leadership, market, operational, people, culture, governance, and technology) with the development of digital maturity. This survey applied an electronic questionnaire to directors of the strategic level of Brazilian retail sector companies located in different regions of Brazil. At the end, a total of 260 valid questionnaires were obtained. The responses were analyzed using the Partial Least Squares (PLS) method. Findings: The research results showed that the strategy, market, operations, culture, and technology dimensions are those that are most related to the development of digital maturity.

ABSTRACT Purpose: Blockchain protocol comprises several attributes, among which transparency stands out. In this vein, the purpose of this article is to advance research on the implications of transparency (as derived from the use of blockchain) for business sustainability (BS). Originality/value: There is continuing interest in applying blockchain for creating and improving transparency, with this latter representing a strategic asset in BS. However, despite advancing this subject, the literature still lacks studies that explain the organizational circumstances in which blockchain can enable progress on transparency in the scope of BS. Design/method/approach: The methodology involved an integrative literature review on blockchain, transparency, and BS, and it was conducted with the support of Web of Science and Scopus to attend the research objective. Findings: The results favored the proposal of two analytical frameworks: one refers to the concepts of blockchain and transparency presented by the academic literature, and the other to the benefits of blockchain and transparency for the economic, social, and environmental BS dimensions. Furthermore, discussions involved deducing propositions about the use of blockchain to improve transparency in the BS context. The propositions open future research directions to studies that aim to test them qualitatively or quantitatively.

ABSTRACT Purpose: To understand the public value that the website Operação Serenata de Amor [Love Serenade Operation], based on open government data, can generate for society. Originality/value: Researchers are investigating public value generation through digitally transformed public services, i.e., public value directly generated by the government. However, the literature needs a better understanding of this phenomenon through digital technologies, based on open public data, developed by non-governmental actors, such as the Operação Serenata de Amor website. Design/methodology/approach: The study adopted a qualitative approach to understand and describe the public value generated by Operação Serenata de Amor. The data were collected through citizen comments about the website’s initiatives on social media and in articles published on the internet. The data were analyzed through content analysis. Findings: The Operação Serenata de Amor generated public value by doing, facilitating, and stimulating social control. It was also identified that the site added value to society by increasing citizens’ ability to exercise social control. However, this work was limited to analyzing data collected on the internet. In future studies, researchers may collect data through interviews with citizens to understand, with more details, the public value generated by the website.

ABSTRACT Purpose: To propose corporate digital responsibility as a new area of interest for social accountability in the contexts of technologies that are part of the 4.0 industries. Originality/value: In this regard, it was found that there is not enough theoretical and legal foundation that allows different types of organizations to face the implications of the adoption of new technologies. Therefore, essential foundations and considerations are raised for the development of corporate digital responsibility. Design/methodology/approach: The document presents a hermeneutical investigation based on a systemic literature review within the framework of two investigations. The first addressed the relevance of creating a new subject for traditional social responsibility in digital contexts, and the second demonstrated the epistemological need for social responsibility in technologies. Findings: Firstly, the fact that new technologies pose a social risk makes them a subject of social responsibility study. Secondly, the absence of regulations on industry 4.0 and the unpredictability of the advancement of technologies is not a limitation for creating a scenario of corporate digital responsibility. To conclude, the development of social responsibility in digital contexts is possible and necessary. However, we must be attentive to the variables of social risk that may arise with each new technology. Therefore, a constant review of the foundations and bases of corporate digital responsibility is needed.

ABSTRACT Purpose: To present the planning for the digital transformation of Brazilian higher education institutions (HEI) and to measure their degree of digital mastery, according to Westerman, Calméjane, Bonnet, Ferraris, and McAfee (2011). Originality/value: Some studies evaluate digital transformation and/or the degree of digital mastery carried out in HEI individually. However, those that assess them comparatively have not been identified, allowing to draw a baseline to assist managers in benchmarking processes. Design/methodology/approach: It is an exploratory, qualitative research, with field study, in which the secondary data were obtained through bibliographic and documentary sources and the primary data through semi-structured interviews. For this purpose, representatives of ten private HEI were interviewed using an instrument consisting of a script of questions. The content was analyzed according to the model of Bardin (2011) and supported by the tool Iramuteq. The findings served as an input for completing the digital mastery questionnaires. Findings: Elements identified in the research refer to the fact that the evaluated HEI have good maturity in their digital transformation processes. Such allegations could be verified from the evaluation of digital mastery, which found that most institutions have a good level of digitalization and that, despite having some limitations related to the development of digital and leadership skills, can be considered digital masters.

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ABSTRACT Purpose: This paper aims to understand the configuration of strategic entrepreneurship practices of exploration, exploitation, and ambidexterity in craft breweries from Uberlândia, MG. Originality/value: Strategic entrepreneurship enables the comprehension of entrepreneurial phenomena from an organizational perspective. Furthermore, this research is conducted in an emergent industry in Brazil, with few studies in the field of management that consider the idiosyncrasies of craft breweries. Design/methodology/approach: We conducted a qualitative multicase study with three craft breweries from Uberlândia, MG. Twelve interviews were performed, and the set of empirical data collected were analyzed through narrative analysis technique. Findings: We identified several strategic entrepreneurship practices in the craft breweing sector. First, exploration practices were found in some radical innovations, such as the pioneering nature in the production of craft beers in Uberlândia, the creation of new products, and in the setting of new business models. Second, exploitation practices were also identified in incremental innovations that enabled business development. Hence, ambidexterity relied on the balance of exploration and exploitation practices, as innovative endeavors enabled the creation and development of new products and access to new markets. Thus, strategic entrepreneurship practices reflect the initiatives of entrepreneurial agents that seek to promote organizational innovations in terms of quality improvements, new production and marketing strategies, and the adoption of new technologies. Therefore, strategic entrepreneurship reflects and contributes to innovation possibilities, strategic renewals, and the competitiveness of craft breweries, revealing the analytical power of this theoretical approach for the study of entrepreneurial phenomena.

ABSTRACT Purpose: This article investigates and classifies firm resources for the internationalization of small and medium enterprises (SMEs) from emerging countries. Originality/value: SMEs from emerging countries in global markets evidence their more restricted access to resources for internationalization. The mainstream international business literature classifies firm’s resources identified in large companies from developed economies. This research classifies firms’ internationalization resources located in different emerging countries based on a systematic literature review (SLR) and interviews. This paper contributes to the theoretical development about the internationalization of SMEs from emerging countries, indicating the importance of organizational resources in this process. Design/methodology/approach: This paper presents an exploratory research developed in two stages: a SLR on emerging countries and interviews with experts, institutions, and SMEs about the Brazilian context. Bibliographic research and an interview with semi-structured script were adopted as data collection techniques. Interviews were analyzed with NVivo software using content analysis technique and providing categorization of resources. Findings: Up to 2016, 15 works mentioned resources for the internationalization of SMEs from emerging countries and seven were done in Asia. We identified 72 resources in ten emerging countries. Organizational resources predominate. The use of financial resources in Brazil contradicts the trend in other emerging countries. More tangible resources seem less strategic for SMEs’ internationali­zation from emerging countries when compared to more intangible resources, as organizational ones.

ABSTRACT Purpose: This study sought to explore the relationship between well-being at work and organizational values in rural properties’ successors in a cooperative system. Originality/value: Empirically, the study presents elements for the strategic management of rural properties, especially for the challenge of preparing successors. For cooperatives, it contributes towards presenting elements for members’ management policies and practices. The study also extends the field of studies on well-being at work and the relationship between well-being and values in the organizational environment. Design/methodology/approach: The method design adopted followed a quantitative approach, with a relational scope, survey type, and cross-sectional. Successors representing 119 rural properties in western Santa Catarina participated in the study. Questionnaires assess organizational values and well-being at work as constructs. The descriptive, correlational statistics and structural equations modeling with partial least squares estimation confirm the hypothesis. Findings: The study’s main conclusion suggests that the values of environment dominance and autonomy are associated with commitment, satisfaction, and involvement with work for successors of rural properties in a cooperative system.

ABSTRACT Purpose: This study evaluates the role of social networks of support, information, and trust in well-being at work, regarding the positive and negative affects and professional fulfillment of workers immersed in processes of organizational change. Originality/value: Organizational change is characterized as a dynamic process, constituted through relationships, immersed in a context of uncertainties. The mapping of relationships can help in understanding the information flows and the assessment of resource availability. Design/methodology/approach: 151 professionals from a holding participated. This company undergoes changes in the scope of services offered and the organizational design. Links of support, information, and trust established according to the change processes were mapped. Associated with the network, the Well-Being at Work Scale was used. For data analysis, multiple regressions were used to construct explanatory models for well-being factors: fulfillment, positive and negative affects. Findings: Variables in support and information social network analysis (SNA) composed the predictive model of well-being in the three models. Among the researched ties, the support and information ties were part of the predictive model of well-being. The metrics that reveal how many times the employee is indicated and indicates others, proximity to highly cited neighbors, degree of participation in cohesive subgroups, the degree to which they assume a central position in the subgroups are indicators of actors’ positions capable of predicting well-being. The influence of the pattern of interaction between managers and employees should be considered in promoting well-being in organizations in the process of change.

ABSTRACT Purpose: This study describes the reasons for professionals to stay or leave information technology (IT) organizations in Santa Catarina. Originality/value: Technology organizations have experienced challenges in retaining professionals. Therefore, this study contributes to the literature on the subject by presenting the professionals’ perceptions about their reasons for voluntarily staying or leaving these organizations. Design/methodology/approach: Four hundred and forty workers from private technology companies freely answered two open questions in an online questionnaire (survey): “What are the reasons that maintain you working at this company?” and “For what reasons would you leave this company in the future?”. The responses, collected in the second half of 2016, were inductively coded and subsequently aggregated into categories. Findings: The results indicate that the professionals remain in the researched organizations primarily due to occupational (job satisfaction, organizational commitment, proper working conditions and perception of professional growth), organizational (adequate management practices) and environmental reasons (perception that there are no better work alternatives). The professionals surveyed would leave the organizations they currently work, primarily for occupational reasons (lack of job satisfaction and opportunities for professional growth, lack of an outlook on valorization and better working conditions), as well as for organizational (inadequate management practices), environmental (better job alternatives) and individual reasons (career planning). Based on the analysis of these results, an agenda for future research on the investigated topic is presented.

ABSTRACT Purpose: This research investigates whether the characteristics of corporate governance (executive compensation, board composition, ownership structure, and control) influence the sensitivity of remuneration to firms’ performance, the so-called pay-performance sensitivity. Originality/value: This study brings to the literature a new perspective on the interaction of corporate governance mechanisms aligned with the concept of pay-performance sensitivity. The study shows that governance instruments are not isolated but rather interrelated and interdependent. Design/methodology/approach: The study sample was composed of Brazil 100 Index (IBRX 100) companies listed on B3 from 2014 to 2018. Data were extracted from the Economatica® database, and the reference forms were accessed on the Securities and Exchange Commission of Brazil’s (CVM) website. We use panel data regression models with fixed and random-effects models. Findings: The board composition (represented by the CEO/Chairman duality) increases the pay-performance sensitivity, while the ownership concentration reduces it. In addition, a greater presence of independent members on the board reduces the variation in executive compensation.

Abstract Purpose: To present a rigorous technique for merchandise companies that are internationalizing and pursuit the best options of export markets to direct their products. Originality/value: The literature suggests that companies, especially small and medium enterprises (SME), due to their lack of experience when participating in international business, tend to employ uncertainty processes that affect in decision making when exporting. For this reason, an innovative multivariable technique for international markets selection (IMS) is presented, in which factors such as trade barriers, economics, cost, logistics and culture are considered. Design/methodology/approach: Consulting different databases obtained from the internet, it was possible to analyze the factors indicated above, which, in turn, are integrated by different variables. Thus, this work used a multivariable methodology and/or technique that is complemented with the analytic hierarchy process (AHP) to assign the weights of each factor and their respective variables; all this, including a survey among experts and members of the foreign trade department of the company under study, in this case, dedicated to the production of confectionery. Findings: According to the statistical data processed with the multivariable technique and weighted with the AHP process, the results suggest that by their score the best export markets are Ireland, Netherlands and Denmark. In this sense, the empirical evidence indicates that the pointed countries are the most attractive markets for the factors considered, as well as for their general features.

Abstract: Among 20?30% of patients with suspected autism referred for evaluation by multidisciplinary teams, have the diagnosed discarded and 15 to 20% have genetic and / or environmental comorbidities. From September 2011 to December 2014, through 15 task forces, physicians and neuropsychologists evaluated 151 children enrolled in municipal schools in the city of Barueri, São Paulo. Evaluation: perinatal history, growth and developmental milestones, health history, perinatal anoxia, prematurity, infection and birth defects, genetic syndromes, intellectual disability and epilepsy were recorded. Screening scales used were Autism Behavior Checklist (ABC) and the Autism Screening Questionnaire (ASQ). The main results were the exclusion of ASD diagnosis in 44 children (30%). Among ASD students 22 (21%) had several comorbidities of genetic and environmental causes. Conclusions: 1. the diagnosis of autism should be validated; 2. interdisciplinary academic teams with expertise in evaluation can make partnerships with educational systems and develop appropriate methods for this purpose; 3. Basic and clinical protocols available in Brazil are effective both to validate the diagnosis and to better know the general health and cognitive?behavioral of the students with autism.Keywords: autism; comorbidity; evaluation; diagnosis; student.

Abstract: In line with the Paradigm of Inclusive Education, the National Policy on the Rights of Persons with Autism Spectrum Disorder (ASD) guarantees the enrollment of children with ASD in regular schools. As a result, the presence of these students in regular classes has grown significantly in the last three years. This phenomenon is described in theses and dissertations that precisely analyze teacher practices and conceptions concerning school inclusion of this population. The aim of this study is to synthesize, through a secondary analysis methodology, studies of this nature. Participants were 38 teachers described in six studies published between 2013 and 2015. The results suggest that teacher knowledge of autism is limited and that these professionals feel unprepa red to educate this population. This study calls attention to the importance of continuing education in order to better prepare teachers to work in inclusive classes.Keywords: school inclusion; autism spectrum disorder; teacher perception; pedagogical practices; literature review.

This research aimed to understand the coping strategies of caregivers of patients in palliative care. Qualitative, descriptive-exploratory study with nine caregivers of patients in palliative care of a home hospitalization program in the southern region of Brazil. A semistructured interview collected data and submitted to content analysis. The results showed strategies about personal resources before care and social support. Family, faith, and support from the home team were significant coping resources. The patient’s clinical situation and caregiver-patient affection made it difficult for the caregiver’s exposure to personal problems, devaluing health complaints. It is concluded that caring for a family member is a challenging task, which influences the health caregiver, can lead to the illness of the caregiver, and the relay of care can reduce their overload. It is necessary to integrate the caregiver into the care of the team and implement educational actions to their health.Keywords: coping behavior; caregivers; palliative care; psycho-oncology; home assistance.