RCAAP Repository

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Tourism and hospitality organizations and destinations are increasingly struggling to resolve and manage diverse crises. Crises can be defined as unexpected and undesirable events, that cause pressure, represent a threat, provoking uncertainty, and fear. A different leadership is needed, with a strong capacity to deal with uncertainty, vulnerability, and complex chaotic contexts, to make urgent, quick decisions. This study used several complementary methods and techniques to achieve the proposed objectives. An empirical study was conducted, applying a survey, using semi-structured interviews with leaders in the tourism sector. In this sense, this work aims to contribute to a deeper understanding of crisis leadership and crisis management in disruptive scenarios, in tourism and hospitality. Also contributes to enriching crisis leadership research, when the crisis is increasingly frequent, much more globalizing, and harmful, and contributes to capitalizing on learning and developing research to help mitigate the future negative impact of another crisis.

Industrial tourism asserts itself as a tourist product of high economic, cultural and recreational value, through which the visitor can experience the dynamics of companies in activity and/or relive activities from other times, visiting archaeological and museum spaces. The main objective of this work is to investigate the feasibility of implementing an industrial tourism network in Vila Nova de Gaia (Portugal). It was decided to focus on an aggregation of active companies, with the aim of re‑dimensioning the tourist offer and giving the municipality notoriety in industrial terms. The case study method was used, which was associated with a set of data collection tools, namely the survey through interviews with municipal entities and stakeholders, in this case industries interested in joining the network. It was possible to assess the degree of maturity of the project and how the intended industrial tourism network in the region could be implemented.

It is very important to highlight the understanding of the business consequences of online consumer reviews, online visibility, presence expertise of businesses, number of accommodations, market intelligence, and management response. The authors gathered data on rural tourism establishments (RTA) from a website leading infomediary for rural tourism, related to 235 French RTAs. The performance of RTAs and market intelligence was provided by complementary survey. The results of the study show how consumers position RTAs based on their positive perceptions help managers to understand what leads the consumer to position the RTA and which characteristics are most relevant. The implications of this study are for both tourism specialists and RTA managers who, in their pursuit of success, attempt to track and assess the real connections between the RTA's specific consumer positioning based on their insights, provided in the online review comments, defined business strategy, and management behavioral competencies.

Nas últimas décadas o conceito de marca tem sido associado ao turismo, funcionando como uma ferramenta de marketing. Os destinos turísticos passaram a ser vistos como empresas e começam a utilizar a marca como forma de atrair e fidelizar o visitante. A marca assenta numa perspetiva de criação de valor funcionando como estratégia de diferenciação num mercado cada vez mais competitivo. Neste enquadramento, o estudo aqui apresentado procurou perceber como a entidade regional do Turismo do Porto e Norte de Portugal tem desenvolvido o seu marketing através do conceito de marca. Em termos metodológicos, numa primeira parte foi feita uma análise da literatura sobre o conceito de marca, associada ao turismo, e numa segunda parte analisaram‑se as estratégias adotadas pela entidade alvo do nosso estudo. Como principais conclusões, constatou‑se que esta entidade procurou criar uma marca própria, agregadora de todos os produtos estratégicos âncora e produtos complementares, das suas sub‑regiões com vista a promover os seus recursos naturais e patrimoniais, transmitindo a ideia de um destino cosmopolita e glamoroso, com história e tradição.

Tourism has established itself as one of the most important and fastest growing economic sectors in the world. The success of this economic activity depends heavily on qualified human resources. In the case of travel agencies and tourism, travel agents are the pillar of all the dynamics of this subsector. In the absence of many specific studies on these professionals and their levels of qualification and job satisfaction, this article aims to define a profile of the travel agent in Portugal, by dividing it into four elements: socio‑demographic, professional, economic and psychological and also to understand the influence of the level of qualification. A descriptive quantitative methodology with univariate and bivariate analysis was applied using primary data collection, based on the questionnaire survey of a significant number of travel agents operating in Portugal, representative of the national territorial density. The empirical results of this study allowed the general conclusion that the vast majority of travel agents have higher education qualifications with incidence in the area. Travel agents with more years of profession tend to earn better wages, although agents in higher age brackets show lower educational qualifications. However, it is not because travel agents have more education that they will get better pay; such as travel agents with a degree in tourism feel less satisfied with their profession, this correlates with inappropriate pay and high levels of stress.

Os estabelecimentos de alojamento turístico têm uma função estruturante na exploração do destino por parte dos visitantes. Os seus rececionistas assumem um papel relevante, pois enquanto componente humana do serviço têm, também, grande responsabilidade na divulgação das atividades de animação existentes no destino. Isto sucede com as atividades criadas para o turista, como com as existentes para a população autóctone, funcionando, pois, os rececionistas como hub de acesso à experiência e aos processos criativos locais. Apresentam, então, capacidade de influenciar as opções tomadas pelos hóspedes em matéria de visitação de locais, participação em eventos e experienciação de atividades de animação. Este estudo centra‑se em três centros históricos portugueses, classificados como Património Mundial: Coimbra, Évora e Porto. As informações, recolhidas mediante inquéritos próprios e tratadas estatisticamente, permitiram avaliar as relações entre oferta e procura turística, intermediadas pelos rececionistas, comprovando que as suas sugestões influenciam, efetivamente, as decisões dos hóspedes no destino.

The present paper aims to analyze and understand, from an intersectional point of view, the extent and the characteristics of racism in football in Portugal, based on the perspectives of football fans, coaches, amateur players, professional players, journalists, parents, and other elements directly or indirectly involved in the modality. Using an online questionnaire, this exploratory study involved 1681 participants, 456 self-identified as women, 1221 as men, and 4 as non-binary, aged between 13 and 61 years old (M = 33.02; DP = 12.64). The results show gender, skin color, ethnicity, sexual orientation/gender identity, and functional diversity are the main factors explaining discrimination in football, with differences between genders. Nearly 70% of women and 50% of men admitted the existence of racism in football in Portugal. In addition, associations between participants’ condition, age, perceptions, and experiences of racism were found, with amateur players and younger participants revealing a stronger position concerning the topic. This study can inform contemporary debates in critical research, particularly around football, discrimination, and cultural citizenship. Intersectional research across football studies is crucial to better understand the racialized aspects of football and develop better policies that can prevent and combat racism.

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Captar y comprender la realidad de tres gestantes inmigrantes en Brasil. Este es un estudio mixto. La recolección de datos fue realizada en 2019, en la Misión Paz- São Paulo- SP, a través de entrevistas semiestructuradas, sometidas a análisis del discurso, realizadas con tres inmigrantes sudamericanas embarazadas que sufrieron alguna situación de violencia. Los resultados fueron expuestos a través de lemas, verbos, sustantivos, categorización semántica y adjetivos significativos, con énfasis en los temas: embarazo; obligaciones; familia; inmigración; vulnerabilidades/dificultades; recursos y violencia. El análisis del Discurso destacó que las relaciones de poder como el machismo, el patriarcado, el sexismo, la xenofobia y otros sistemas de opresión, sustanciados en la violencia sufrida por las inmigrantes embarazadas, contribuyen negativamente a los indicadores de salud de esta población. Se expone como una posibilidad de método para ser aplicado en estudios en salud colectiva. Se necesita más investigación para darse cuenta de su potencial.

A “Rede das Aldeias Vinhateiras” (Douro, Portugal), formulada a partir da reconstrução e valorização local, teve como propósito a fixação de população e o aprofundar das suas dinâmicas socioeconómicas. Numa espessura territorial onde se cruzam complementarmente as industrias do vinho com a do turismo, defendese agora um modelo de gestão territorial que deverá implicar a participação de múltiplos atores, públicos e privados, a que se deve associar uma framework e uma entidade de governança que consubstancie a “negociação, discussão e cooperação” entre todos aqueles. Além da desk research a coleta de dados passa pelo uso de técnicas abertas, nomeadamente o inquérito, o focus-group e a entrevista (stakeholdes e trade local) e o questionário delphi. Pretende-se, pois, interrogar o modelo de desenvolvimento territorialista e as formas de afirmação da visão holística sobre o território, nos seus quadrantes naturais, culturais e eteno-antropológicos. A consubstanciar a investigação propõe-se a elaboração de uma Carta de Boas Práticas que contribua para o morigerar da tensão entre competitividade do destino e o desenvolvimento sustentável que se pretende associado à revitalização e ao bem-estar das populações residentes.

This study focuses on migrant women and their civic participation in civil society organizations and/or immigrant associations. Despite women’s migration having a long global history and being of academic interest, extensive knowledge of this situation has increased substantially in recent decades; research on the civic participation of immigrant women in Portugal is still incipient. The structural conditions affecting these women’s mobility processes remain overlooked, concealing their vulnerabilities. Additionally, success stories of migrant women, which could serve as inspirations for others, are often invisible. This exploratory research examines the role of female immigrant leaders and the demands they face in facilitating immigrants’ integration into Portuguese society. Eight qualitative interviews were conducted with diverse immigrant organizations in Portugal, advocating for immigrant rights and promoting integration through various strategies. The results reveal that migrant women’s experiences and participation in leadership roles are shaped not only by their migrant background and their qualifications but also by the difficulties they encountered upon arrival in Portugal. These leaders tend to focus on constraints, particularly regarding the organization’s sustainability, rather than emphasizing opportunities for civic participation. Nevertheless, this study also reveals that participation in IOs leads to increased autonomy and a heightened sense of empowerment for these women. It grants them a voice, visibility, and recognition both in the host society and their own communities. Overall, the study sheds light on the significance of recognizing immigrant women’s contributions and challenges, as well as the crucial role played by immigrant organizations in promoting integration and advocating for immigrants’ rights in Portugal. It also emphasizes the need for the government to financially support these organizations.