Repositório RCAAP

Editorial V. 13, n. 3 (2021)

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This paper was prepared with the aim of showing how decision-making can be solved with specific foundation and data. This work will present a multicriteria decision-making process for choosing a business management software for processes related to foreign trade in a medium-sized company, with the help of the AHP (Analytic Hierarchy Process) methodology, using objective, criteria and alternatives. As an initial step for the development of this work, bibliographical research was carried out, in which key articles associated with the theme were selected: “methods to support decision making”. For the object of data collection, interviews were conducted with the company Riomar Trading LTDA, using the SuperDecisions software, which used mathematical tools through pairwise comparisons of criteria and alternatives, thus obtaining the result for ideal decision making when purchasing a business management software. The study determines that the use of the AHP methodology in decision making provides information that adds value at the time of a complex and precise choice.

The study describes relationships involving democratic management, social rights, and citizenship, against the backdrop of the Democratic Rule of Law. An analysis is developed regarding the implications for social arrangements, notably those with the highest levels of fragility, regarding the reduction, suppression, or cessation of social rights in apparently democratic territories. The theoretical thrust is substantiated by considerations regarding the factors surrounding democratic order and aspects that supposedly guarantee a democracy legitimized by the right to universal suffrage. It is inferred that democratic management presupposes the adoption of public policies aimed at the common good, aimed at meeting society’s demands through systematic and permanent actions to combat poverty and mitigate social inequalities.  

No summary/description provided

Expediente v. 14, n. 2 (2022)

Expediente, Temporalis, ano 21- n. 42 – jul./dez. 2021

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No summary/description provided

A gestão acadêmica das Instituições Federais de Ensino Superior é caracterizada pela atuação do professor como gestor, e envolve o enfrentamento de muitos desafios. O objetivo desta pesquisa é apresentar os desafios gerenciais enfrentados por docentes enquanto Coordenadores de Curso da Graduação em uma Instituição Federal de Ensino Superior. A pesquisa é caracterizada como qualitativa e de campo, com abordagem exploratória. Foi utilizado um roteiro de entrevista semiestruturado junto aos entrevistados e os procedimentos adotados para tratar e interpretar os dados da pesquisa foram realizados por meio da análise de conteúdo. Os resultados apontam que os principais desafios enfrentados pelos coordenadores compreendem: falta de recursos financeiros; relacionamento interpessoal com docentes; conciliação de conflitos; lidar com problemas dos discentes; conciliar todas as atividades gerenciais e acadêmicas; realizar mudanças no Projeto Pedagógico do Curso e no currículo do curso; manipular as ferramentas nos sistemas SIGAA, SIPAC.

Lean associated with quality tools and problem solving methodology has driven companies in the search for productivity as a strategic differential. Not investing more resources, manpower and training, but also analyzing the problems they are working on and how these can be solved in a lead time manner. Through the A3 Problem Solving tool and the PDCA method, it is possible to investigate causes-effects and causes of problems, seeking to mitigate problems, increasing profitability. This case study used this objective, which goes through the stages of planning, execution, verification and action, and was able to achieve the goal of one of the main tools of the process, the Average Service Time (TMA), which has a goal of six minutes and 50 seconds, reflecting directly on the productivity of the operation. Applied in a process of opening service in a call center, located in the city of Vila Velha/ES, the company has an average of 200 service agents. With the application of the methodology, there was a gain of two minutes and 14 seconds in the call, in addition to an avoided cost of 0.27 cents per call, totaling, on average, 16 thousand reais in a period of one month.

The importance of project management has had a greater focus in the Information Age, due to the volatility and high level of changes, which demand better planning and effectiveness from organizations. Civil construction is situated in this perspective. This industry is different from the others in terms of the development of its products and lack of advances in technology. Project managers, as in most industries, play an important role in the functional dynamics of organizations in civil construction. The varied demands of this environment require from them certain competencies regarding decision making and the resolution of productive impasses. In this context, the aim of this study is to identify the competencies required of project managers in civil construction, and the factors that influence their job satisfaction and quality of life. To this end, an online questionnaire was applied, based on previous bibliographies. The data collected was analyzed using quantitative and qualitative methods. The main practical contribution of this work is to present empirical evidence that the competencies perceived as valuable for the project manager focused on the national construction industry are planning and organization, effective communication, and change management. These results contribute to the topic by discussing in depth the specific area of civil construction. As for satisfaction and quality of life at work, it was found that despite the high levels of stress analyzed, most presented high levels of satisfaction related to the position held and the activities performed during the workday.

Apresentação do dossiê: "Viagens expedições e itinerários no Mediterrâneo Antigo".

Entrevista com Ana Teresa Marques Gonçalves.

This article approaches the central moments in the historical development of Social Service in Germany. The aim is to present the institutions that organize the profession, and to address the theoretical-methodological trends in German Social Work. It deals with the genesis of German Social Work, the profession under National Socialism, its critical theoretical trends in the 1960s and its current theoretical-methodological composition. Data collection took place through a state-of-the-art survey of German bibliographies on the subject.  It is noteworthy that contemporary German Social Work is characterized by the influence of several theoretical trends and does not represent a hegemonic professional project.

Este estudo teve como objetivo identificar e compreender os fatores que, no contexto pandêmico, contribuíram para a exaustão emocional das mães que também trabalham fora do lar. Os dados foram coletados a partir de entrevistas em profundidade e analisados por meio da técnica de Análise de Conteúdo. Foram entrevistadas 10 mulheres que tinham um trabalho remunerado, estando empregadas em alguma organização e exercendo sua função em home office durante a pandemia da Covid-19, e que eram mães de crianças na primeira infância. Analisando os relatos colhidos, constatou-se que as mulheres que tinham um trabalho fora do lar e eram mães de filhos em primeira infância ficaram exaustas física e emocionalmente durante o período pandêmico. Tal panorama reforça a profunda desigualdade de gênero no mercado de trabalho vivenciada há tanto tempo e enraizada na história da sociedade.

O objetivo deste trabalho é apresentar elementos sócio-históricos da dinâmica adquirida na pesquisa, no desenvolvimento dos conteúdos do Código de Ética (CE) do/a assistente social. O procedimento metodológico adotado foi a revisão bibliográfica das obras sobre ética e serviço social. Pode-se perceber o adensamento do tema a partir da renovação ideopolítica do Serviço Social e a aproximação à obra de G. Lukács, considerado o autor da tradição marxiana que sistematizou a concepção de ser social na perspectiva ontológica. O debate sobre ética e Serviço Social favorece o aprofundamento do conhecimento da profissão no contexto da divisão sociotécnica do trabalho; do posicionamento do projeto profissional diante dos contextos adversos da dinâmica societária; e do processo social de conhecimento que aprofunda os fundamentos do ser social, na perspectiva ontológica.

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This essay analyses the modern fetishism of computer science, in which the mystification emanating from the universe of commodity reaches its highest form. The fetishism analysed by Karl Marx in Capital serves as an inflection point for the interpretation of computer science. The analyses carried out by Prado and Teixeira forms basic presuppositions for the understanding of the vicissitudes of fetishism that shape contemporary scientific-technological knowledge. Finally, through the mediation of the considerations of István Mészáros, we highlight how the scientific-technological knowledge imposed by the reproduction of capital needs to be completely replaced by a form of organization of production centered on associated work and no longer on abstract work.